Returns &
Exchanges
Our Return
Policy
At Handmade by JB, we take immense pride in the craftsmanship of every piece we create. We want you to be completely satisfied with your purchase. If for any reason your item does not meet your expectations, we accept returns within **30 days** of the original purchase date.
To be eligible for a return, your item must be in its **original, unworn condition**, with all tags attached and the original packaging included. Leather is a natural material that develops character over time; however, we cannot accept items that show signs of wear, stretching, or marking beyond their original state.
Product
Exchanges
"Fit is the foundation of elegance."
If you need a different size or color, we recommend placing a new order for the desired item and returning the original for a full refund. This ensures the fastest turnaround and availability of your preferred piece.
For bespoke or custom-fitted items, please contact our concierge team directly. As these pieces are crafted specifically to your measurements, they are generally final sale, but we will make every effort to ensure the perfect fit through minor adjustments where possible.
Shipping &
Handling
Inspection
Every returned item undergoes a rigorous 12-point inspection by our master artisans to ensure it remains in pristine condition.
Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Global Care
International returns may be subject to customs duties and local taxes which are non-refundable through Handmade by JB.
"Need assistance with your return? Our concierge team is here to ensure your experience is as seamless as our stitching."
