Question 1

Are Handmade by JB leather products made with genuine leather?

Accepted Answer

Yes. Handmade by JB focuses on premium leather products with product details, images, prices, categories, and available options shown on each product page so customers can inspect the piece before checkout.

Question 2

How long does delivery usually take?

Accepted Answer

Delivery time depends on the destination, selected shipping method, product availability, and checkout details. The final shipping options and costs are shown during checkout before payment.

Question 3

Can I return or exchange an item?

Accepted Answer

Returns and exchanges depend on the product condition, order details, and the policy shown on the returns page. Keep the item unused and contact support with your order information as early as possible.

Question 4

How do I choose the right jacket size?

Accepted Answer

Use the size guide before checkout and compare chest, shoulder, sleeve, and body length with the listed measurements. If you plan to layer clothing underneath, choose a size that gives comfortable shoulder and sleeve room.

Question 5

How do I choose the right shoe size?

Accepted Answer

Measure your foot from heel to longest toe, add 3-5 mm for toe space, then compare the result with the UK, US, and EU size chart on the size guide page.

Question 6

Do product images show the exact color?

Accepted Answer

Product images are intended to show the product clearly, but screen brightness and lighting can make leather colors look slightly different. Check all available images, product names, and variant labels before ordering.

Question 7

How should I care for a leather jacket?

Accepted Answer

Wipe dust with a soft cloth, keep the jacket away from direct heat, avoid folding it for long periods, and hang it on a wide hanger. Condition only when the leather feels dry.

Question 8

How should I care for leather shoes?

Accepted Answer

Let shoes rest between wears, clean dust from the upper and sole edges, use shape support when storing them, and avoid drying wet leather with direct heat.

Question 9

Where can I find leather care instructions?

Accepted Answer

The leather care guide explains cleaning, drying, conditioning, storage, mistakes to avoid, and care tips for leather jackets and shoes.

Question 10

Are prices shown before checkout?

Accepted Answer

Yes. Product prices are visible on product and collection pages. Final checkout totals can include selected size, variant, shipping method, delivery destination, and any available discount.

Question 11

Can I buy directly from a product page?

Accepted Answer

Yes. Product pages show available images, sizes or variants, pricing, reviews, shipping context, and checkout actions so you can buy from the product detail page.

Question 12

Why do some products have color or size variants?

Accepted Answer

Some products are configured with multiple colors, sizes, or variant-specific images. Select the exact option before checkout so stock and pricing are clear.

Question 13

How do I track an order?

Accepted Answer

Use your order confirmation details and account dashboard where available. If tracking information is not visible, contact Handmade by JB support with your order email and order number.

Question 14

Can I contact support before ordering?

Accepted Answer

Yes. If you are unsure about sizing, care, shipping, or product details, contact Handmade by JB before checkout so the team can help you choose confidently.

Question 15

Do you have a blog for styling and leather advice?

Accepted Answer

Yes. The Handmade by JB blog includes articles about leather, styling, fashion psychology, and product guidance. Blog pages also link to related products, categories, and guides.

Question 16

What makes Handmade by JB different?

Accepted Answer

Handmade by JB combines premium leather products, visible product information, care guidance, size help, customer reviews, and a focused leather shopping experience across jackets and shoes.

Question 17

Are collection pages useful for comparing products?

Accepted Answer

Yes. Collection pages let you compare product names, images, colors, prices, categories, sorting, and related buying guidance before opening a specific product.

Question 18

Can I use filters on collection pages?

Accepted Answer

Yes. Available collection pages include filtering and sorting controls where supported, so shoppers can narrow products by category, color, price order, or freshness.

Question 19

Are reviews available on product pages?

Accepted Answer

Product pages include review areas where available. Reviews help shoppers understand customer experience, product quality, and confidence before checkout.

Question 20

What should I check before placing an order?

Accepted Answer

Review the product title, images, selected size, selected color or variant, price, shipping details, return policy, and care instructions before completing checkout.

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Guides

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Contact

Clear Answers
Before You Buy

Customer
Questions

Continue
Shopping With Confidence